Observations, musings and late-night rants on the Autobahn to Best Practice
MyServiceMonitor's blog is intended to foster discussion about the realites (and frustrations) of implementing Best Practices, whether they be ITIL, CobiT, ISO 20000, Six Sigma, TQM, et al.
---- John M. Worthington 
Blog Archive
(6 entries found)
SLM & The Looking
Glass House - The
real voyage of
discovery - Tuesday, January 30th 2007 11:14 PM
(adapted from Lewis Caroll’s Alice in Wonderland)
What reality does your Customer see?
One thing was certain, that Server Ops had had nothing to do with it: -- it was...
Give your ITSM
implementation a
kick in the SaaS - Monday, October 16th 2006 12:49 PM
I’m a strong believer in the ‘On-Demand’ model of software, also called Software-as-a-Service’ (SaaS). When I see articles titled “IT Execs To Vendors: Your...
Implementing a CMDB
is Like Blogging
Alone: Why Products
& Process won’t be
enough to reconnect
with the business - Saturday, July 29th 2006 11:14 PM
Starting your ITIL journey with a very complex, usually expensive, lengthy and often invasive technology-based initiative may only serve to increase the divide between IT...
CMDB
Interoperability:
waiting for nervana - Wednesday, July 5th 2006 8:33 AM
Have you heard the good news? The 800-pound gorillas have formed an 'alliance' in order to provide interoperability between their respective CMDBs. Of course I thought...
Have you ever been
Experienced? - Friday, June 9th 2006 9:57 AM
(as posted on the n-tiers without the tears blog) Somebody asked me about "Quality of Experience' (QoE) recently. While those in technical silos may offer a brilliant...
Welcome to
MyServiceMonitor's
blog... - Wednesday, June 7th 2006 3:58 PM
I wanted a place to rant about ITIL, CobiT and other best practice frameworks and share some experiences with friends, peers and basically anyone who wants to listen and join...